Your FAQ hub before you book

Yes. We can adjust the itinerary based on your trip length, pickup point, destination priorities, and preferred travel pace.

Yes. You can book airport transfer, a daily driver, fastboat tickets, or vehicle rental without taking a full tour package.

Yes. We handle trips for couples, families with children, office groups, schools, and communities with different travel needs.

Yes, as long as the unit, room, or trip slot is still available. During peak season, we recommend booking earlier for better choices.

Please send your travel dates, number of guests, preferred area, required service, and budget range so we can recommend the most relevant option.

Yes. We can help combine tours, transport, accommodation, and related support into one simpler travel plan.

Yes, for many of our services. Share your arrival point during consultation and we will match it with the most suitable plan.

Use the WhatsApp button or contact form to send your trip details. Our team will then check availability, prepare options, and explain the reservation steps.

Yes. Many packages can be adjusted based on arrival time, number of participants, destination preferences, and your preferred travel pace.

Inclusions follow the selected program, but usually cover the itinerary, main transport, core activities, and supporting services explained on the package detail page.

Yes. Many packages can start from your hotel, airport, or harbor according to your arrival point and travel plan.

Yes. Many packages can be arranged for couples, families with children, and groups with different travel needs.

Yes. We can help combine this package with hotel stay, airport transfer, fastboat transfer, or additional vehicle service to make the trip more practical.

After choosing the most suitable package, contact our team to check availability, confirm service details, and continue with the reservation process.

A private trip gives you a more flexible experience with your own booking arrangement, while an open trip usually follows a shared schedule with other guests.

Many guests choose 2 days 1 night or 3 days 2 nights so they can enjoy several main spots without rushing. The best option depends on your holiday time and preferred boat type.

Usually yes, especially for private charter and liveaboard trips. Cabin type, meals, snorkeling gear, and crew details are listed on each boat or package page.

Yes. We arrange sailing trips for couples, large families, friend groups, and company gatherings with different boat capacities.

Sailing departures always follow weather and safety regulations. If there is an official restriction, our team will help explain the available reschedule or operator policy.

We recommend light clothes, sunscreen, a hat, sandals, personal medicine, a dry bag, and other essentials suitable for sea activities and staying on board.

Yes, as long as their condition is suitable and the boat type matches their needs. We recommend consulting first so we can suggest the most comfortable option.

Yes. We can help arrange pre- and post-sailing needs, including hotel stay, airport pickup, and supporting land services.

The listed rate generally includes an experienced driver and fuel for the agreed service area. Special routes or extra hours will be explained before booking.

Our main service currently focuses on car rental with a driver so the trip is safer, more efficient, and more comfortable for guests.

No. Vehicles operate within their own region such as Lombok, Sumbawa, or Labuan Bajo. For inter-island travel, separate vehicle arrangements are recommended.

Contact our team through WhatsApp or the contact form with your date, pickup location, duration, passenger count, and preferred vehicle type.

The minimum rental is generally 1 day or the operational time block shown on the service. We can also help with drop-off, full-day, or multi-day needs.

Yes. Pickup can be arranged from the airport, harbor, hotel, or another point within the service area.

There can be, depending on total usage time, destination area, and same-day itinerary changes. Any possible extra cost will be explained in advance.

Our team will recommend the right unit based on guest count and luggage, from city cars and MPVs to hiace and larger vehicles for groups.

Yes. The vehicle can be used for airport transfer, city tours, daily sightseeing, site visits, or multi-stop trips based on your planned route.

Yes. Our drivers know both popular and alternative routes, photo spots, and local food recommendations relevant to your travel area.

Contact our team through WhatsApp or the contact form with your destination, stay dates, guest count, and property preference. We will help check availability and suitable options.

It depends on each property's policy. Details such as breakfast, extra bed, and other facilities will be explained before you confirm the booking.

Yes. You can share preferences such as bed type, view, floor, or accessibility needs, and our team will help forward them to the hotel or property.

Yes. We can help source homestays, villas, hotels, and resorts based on your budget, preferred area, and holiday style.

We can help match the right area based on your trip goals, such as staying near the beach, harbor, dining area, or a convenient base for daily tours.

Yes. Many guests combine hotel stays with tours, airport transfer, or vehicle rental to simplify the trip.

Cancellation rules follow each property's policy and stay period. We will explain refund or reschedule terms before the booking is confirmed.

Please send your stay dates, number of guests, number of rooms, preferred area, budget range, and special needs so our recommendation is more relevant.

Sungkar Group Indonesia is a local tour operator based in Lombok, focused on providing comfortable, well-planned, and memorable travel experiences.

We are based in Lombok and serve various destinations on Lombok Island, the Gili Islands, and other tourism areas in West Nusa Tenggara.

Our services are used by individual travelers, couples, families, communities, schools, and companies looking to arrange trips or group activities.

We combine local knowledge, responsive service, and structured travel planning so guests can enjoy Lombok more comfortably and efficiently.

Yes. We can help arrange itineraries tailored to group size, travel duration, tourism interests, and other specific needs.

You can reach our team via WhatsApp or the contact page to discuss your travel plans and tourism needs.

Most inquiries received via WhatsApp will be responded to on the same day, especially during business hours.

It is best to prepare your travel dates, number of participants, destinations you wish to visit, and any special requirements.

Yes. Our team can help provide recommendations for itineraries, transportation, and tour packages that suit your needs.

Yes. We serve extended family trips, communities, schools, government agencies, and corporate events.

Yes. Initial consultation regarding travel plans can be done at no cost.

WhatsApp is the fastest communication channel for availability information and travel consultation.

Reviews come from customers who have used Sungkar Group Indonesia services through public platforms such as Google Business Profile.

We display a selection of reviews that represent various types of customer experiences.

You can visit the Sungkar Group Indonesia Google Business profile to see complete reviews from customers.

Yes. We greatly appreciate customer feedback and encourage every guest to share their experience.